T-Gaia Group Sustainability Policy
Basic Sustainability Policy
The T-Gaia Group contributes to the sustainable growth of society through our business activities.
We strive to solve various social issues in order to continue creating value for a prosperous future.
Formulation of the Sustainability Policy
T-Gaia Group CSR Procurement Policy
Toward realization of a sustainable society, T-Gaia has established a CSR procurement policy that applies to the entire supply chain as the Group policy.
- Fair and Equitable Business Activities in Compliance with Laws and Regulations
The T-Gaia Group will comply with domestic and international laws and regulations, as well as internal rules, and promote fair and equitable procurement activities. - Respect for Human Rights and Consideration for Occupational Health and Safety
The T-Gaia Group will promote procurement activities that do not involve forced labor, child labor, or discrimination, respect international human rights standards, and consider the working environment and safety of our employees. - Consideration for the Global Environment
The T-Gaia Group will promote procurement activities that take the global environment into consideration. - Ensuring Product Quality and Safety
The T-Gaia Group designs, manufactures, and sells products that meet the safety standards set forth by domestic and international laws and regulations, thereby providing sufficient product safety. - Information Security Measures
The T-Gaia Group will appropriately manage and protect not only its own confidential and personal information but also such information received from customers and third parties, and will build mechanisms and management systems for that purpose. - Developing a Business Continuity Plan
In preparation for large-scale disasters, secondary disasters, accidents, spread of infectious diseases, and other events that could have a significant impact on its business continuity in Japan and overseas, the T-Gaia Group will develop systems to minimize the impact on all the parties concerned and educate employees on how to respond.
T-Gaia Group Human Rights Policy
Recognizing that respect for human rights is one of the most important social responsibilities of a company, the T-Gaia Group has established the "T-Gaia Group Human Rights Policy" (hereinafter referred to as the "Policy"), together with its Sustainability Policy and the T-Gaia Group CSR Procurement Policy. The T-Gaia Group will comply with the Policy in all its business activities and contribute to the sustainable growth of society.
- Respect for International Norms
The T-Gaia Group respects international human rights principles* and fulfills its corporate responsibility to respect human rights in accordance with the UN Guiding Principles on Business and Human Rights.In addition, T-Gaia Corporation (hereinafter referred to as "T-Gaia") is a signatory to the United Nations Global Compact, and the T-Gaia Group will comply with the Ten Principles of the UN Global Compact.
*International Bill of Human Rights, ILO Declaration on Fundamental Principles and Rights at Work, and Children's Rights and Business Principles - Scope of Application
The Policy applies to all officers and employees of the T-Gaia Group. The T-Gaia Group also requires its suppliers and business partners to comply with the Policy. - Human Rights Due Diligence
T-Gaia Group carries out human rights due diligence processes to identify and assess adverse impacts on human rights and endeavors to prevent and mitigate human rights risks. - Remedies and Corrections
Should it become evident that the business activities of the T-Gaia Group cause or contribute to adverse impacts on human rights, we will endeavor to promptly take adequate and effective measures for their remediation. In cases where products handled or services provided by the T-Gaia Group are directly linked to adverse impacts on human rights through its suppliers or business partners, we will strongly encourage the parties concerned not to violate human rights. - Promotion System
At the T-Gaia Group, human rights initiatives are discussed at the Sustainability Committee, an advisory body to the Management Conference. Depending on the importance of the issues discussed, the Sustainability Committee reports the results to the Board of Directors after obtaining approval from the Management Conference. - Information Disclosure
The T-Gaia Group will appropriately disclose information on its efforts and progress in respecting human rights based on the Policy through its website and other means. - Dialogue and Consultation
The T-Gaia Group will engage in dialogue and consultation with relevant stakeholders to identify actual or potential adverse impacts on human rights and remedy them. - Education and Training
The T-Gaia Group will provide appropriate education and training to all T-Gaia Group officers and employees to ensure that the Policy is integrated into all business activities and effectively implemented. - Compliance
The T-Gaia Group will comply with applicable laws and regulations of the countries or regions in which it operates. If requirements of the local laws and regulations conflict with internationally recognized human rights, we will seek ways to honor the principles of the internationally recognized human rights. - Priority Issues
The T-Gaia Group sets priority issues related to human rights as shown in the appendix, "Priority Issues Related to Human Rights," and works on them appropriately. In doing so, we have established a human rights due diligence mechanism based on the Policy. Such priority issues shall be reviewed as appropriate in accordance with changes in society, business trends, and other factors.
The Policy, formulated after obtaining advice from an independent external organization, has been approved by the Board of Directors.
Priority Issues Related to Human Rights
T-Gaia Group Policy on Customer Harassment
We are committed to creating a workplace where our employees can work with peace of mind.
Introduction
We at T-Gaia Group (hereinafter referred to as the "Group") propose new ways of communication to provide our customers with excitement, delight, and safety. We pursue services that go above and beyond customers' appreciation and respond sincerely to their needs every day.
Responding promptly to customer feedback is not only our responsibility as business operators but also a valuable opportunity that leads to future business improvements and service enhancements. For those who require reasonable accommodations, such as the elderly and persons with disabilities, we strive to handle our operations with careful communication, taking into account the principle of conformity.
On the other hand, although it happens only in some cases during our daily operations, we occasionally encounter verbal abuse from customers directed at our Group's employees, as well as excessive requests without reasonable grounds.
We believe that protecting the human rights and the physical and mental safety of our employees, as well as maintaining an appropriate working environment, are the most important initiatives for ensuring the continuation of our business. Based on this idea, we have formulated the "T-Gaia Group Policy on Customer Harassment" with the aim of protecting our employees from the behaviors described above and realizing a society where both service providers and recipients are respected.
Definition of Customer Harassment
Significant disruptive behavior from customers or others directed at employees, which harms the working environment
Applicable Behaviors
- Cases where the details of the request cannot be considered reasonable:
- (1)Cases where no defects or negligence are found in the products or services provided by the Group
- (2)Cases where the details of the request are irrelevant to the products or services provided by the Group
- (3)Cases where the responses and considerations being requested cannot be considered reasonable according to social norms, even when the feedback from customers and others is based on reasonable grounds
- Cases where the means and manner of behavior cannot be considered reasonable according to social norms:
- 1)Physical attack
- 2)Mental attack
- 3)Coercive words and actions
- 4)A demand for kneeling and bowing as an expression of apology
- 5)Persistent words and actions
- 6)Restrictive behaviors
- 7)Insulting and discriminatory words and actions
- 8)Sexual words and actions
- 9)Personal attacks on an employee
- 10)Unauthorized photography of employees or facilities
- 11)Defamation, slander, or other similar actions on social media and the internet
The above descriptions are examples, and the applicable behaviors are not limited to these.
(The above definitions and examples of behaviors are based on the "Basic Concept of the Tokyo Metropolitan Customer Harassment Prevention Ordinance (tentative name)")
Responses to Customer Harassment
- If the Group determines that there have been words, actions, or behaviors that fall under the definitions of customer harassment, we may decline to offer our services, products, or other offerings.
In addition, at stores operated by the Group, we may refuse a customer's return to those stores based on our facility management rights. - If the Group determines that such harassment is malicious behavior, we will cooperate with the police, attorneys, and others, and take firm actions, including legal measures.
Major Initiatives for the Prevention of Customer Harassment
- Initiatives by the Group
- •Publication of this Policy
- •Preparation of countermeasure manuals
- •Establishment of consultation and reporting systems
- •Education and training for the Group's employees
(Including education and training to prevent the Group's employees from engaging in customer harassment) - •Mental care for employees who have been victimized
