Stakeholder Engagement

Stakeholder Engagement

We believe that dialogue with stakeholders is important to the ongoing growth of our Group.
We strive to communicate in order to clearly identify the responsibilities and issues of the Group with respect to our relationships with all stakeholders, and to make improvements.
We sincerely respond to the opinions and requests that come out of our dialogues with stakeholders while we work to resolve social issues and increase our corporate value.

The Goals of Stakeholder Engagement
Main Stakeholders Main Forms of Dialogue and Communication
Customers
  • Customer service at sales sites
  • Sales activities
  • Conveying information on our websites
  • Customer inquiry lines
Shareholders
  • General Meeting of Shareholders
  • Earnings briefings
  • Individual dialogues with institutional investors
  • Web seminars for retail investors
  • IR website
  • Integrated Report
Business Partners
  • Daily communication
  • e-learning
  • Shop diagnoses
  • Research surveys
Employees
  • Employee training
  • Career assessments
  • Stress checks
  • Internal consultation office
  • Health guidance (meetings with public health nurses)
  • Internal newsletter
Local Communities
  • Participation in volunteer activities
  • Local community activities
  • Fostering the next generation
Government Agencies and Associations
  • Response to laws and regulations
  • Collaboration in studies and questionnaires
  • Collaboration in and support for social contribution activities
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