Stakeholder Engagement

We believe that dialogue with stakeholders is essential to the sustainable growth of our Group.
We strive to communicate in order to clearly identify the responsibilities and issues of the Group with respect to our relationships with all stakeholders, and to make improvements.
We sincerely respond to the opinions and requests obtained through our dialogues with stakeholders while we work to resolve social issues and increase our corporate value.

Main Stakeholders Purpose Main Forms of Dialogue and Communication
Customers
We aim to accurately identify customer needs through dialogue, enabling us to provide products and services that are appreciated and trusted, thereby enhancing customer satisfaction.
  • Customer service at sales sites
  • Sales activities
  • Conveying information on our websites
  • Customer inquiry lines
Business Partners
We aim to establish close relationships of mutual trust through ongoing fair and just dialogue, to fulfill our social responsibilities in areas such as human rights, labor, and environmental protection, and to grow sustainably together.
  • Daily communication
  • e-learning
  • Shop diagnoses
  • Research surveys
Employees
We aim to respect the human rights of every employee, build better work environments, and implement appropriate support and improvement measures through dialogue, thereby achieving employee health and sound growth of the entire organization.
  • Employee training
  • Career assessments
  • Stress checks
  • Internal consultation office
  • Health guidance (meetings with public health nurses)
  • Internal newsletter
Local Communities
We aim to build good relationships with local communities to understand the characteristics and needs of those communities. We also aim to conduct activities accordingly to create a society where local communities can develop, diversity is respected, and everyone can live happily.
  • Participation in volunteer activities
  • Local community activities
  • Fostering the next generation
Government Agencies and Associations
We aim to comply with laws, regulations, agreements, and standards, fulfill our social responsibilities, and conduct sustainable business activities through appropriate provision of information and cooperation.
  • Response to laws and regulations
  • Collaboration in studies and questionnaires
  • Collaboration in and support for social contribution activities
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